Organisation Design Executive Briefing 2 days An Introduction to Organisation Design 1 days Preparing Job Definition and Description Documents 3 days Organisation structure in Elliott Jaques’ “Requisite Organisation” 2 days

Leadership Skills for Sales Managers 3 days Consultative Selling Skills 3 days Key Account Management 2 days VIP Client Relationship Management 3 days Sales Negotiation Skills 2 days Sales Presentation Skills 2 days Leadership Skills for Customer Service Managers 2 days Exceptional Customer Service 2 days

Public Relations Skills for Managers 3 days Presentation Skills 2 days Effective Business Writing (English) 2 days Group Process Consultation Skills for PR and Marketing Professionals 5 days

Organisation Dynamics: Practical Psychology and Interpersonal Skills for Executives 3 days Interpersonal Leadership Skills for Development Project Managers 3 days An Introduction to Group Psychology 2 days Conflict Management and Team Problem Solving 2 days

Human Resource Practices for Managers 5 days Behavioural Recruitment Interviewing Skills Workshop 3 days Implementing a Performance Management System 3 days Implementing a Performance Management System 2 days Writing a Human Resource Policy Manual 5 days The Human Resource Manager as Internal Consultant 3 days

Credit and Collections Management 2 days Leadership Skills for Collections Staff Managers 3 days Managing the Part-time & Field Collections Workforce 3 days

Certificate of Business  ( Human Resource Management) 20 days Certificate of Business (Sales and Marketing) 20 days Certificate of Business (Frontline Management) 20 days

Advanced Project Management 3 days Advanced Project Management for Telecommunications Professionals 3 days Creativity and Innovation Skills for Project Managers & Team Leaders 3 days Change Management Skills and Tools for Project Managers 5 days Planning and Implementing Operational Plans 2 days Leading Future Change 2 days

Workplace Training Skills for Managers 3 days Advanced Train the Trainer 3 days Learner Centred Facilitation Skills Conversion Course 3 days Designing Effective Training Programs 5 days Facilitation Skills for Consultants 3 days Advanced Group Process Facilitation Skills 3 days

Executive and management• Leadership for Banking Executives• Sales and Service Leadership for Regional / District Managers• Sales and Service Leadership for Branch Managers• Human Resource Practices for Bank Managers• Managing the Poor Performer Senior Customer Service Officers and Supervisors• Customer Service Leadership for Bankers• Building Banking Relationships with High Value Customers• Establishing relationships with retail…