Banking and financial services

Executive and management
• Leadership for Banking Executives
• Sales and Service Leadership for Regional / District Managers
• Sales and Service Leadership for Branch Managers
• Human Resource Practices for Bank Managers
• Managing the Poor Performer

Senior Customer Service Officers and Supervisors
• Customer Service Leadership for Bankers
• Building Banking Relationships with High Value Customers
• Establishing relationships with retail bank customers
• Selling Skills for Consumer Credit Providers
• Improving Customer Retention
• Winning Back Lost Customers
• Effective Business Writing in English
• Managing Customer Complaints

Telecommunication
• Strategic telecommunications infrastructure connection management

Tellers
• Customer Service Skills for Frontline Banking Professionals
• The Proactive Teller – Making Referrals

Telephone Banking
• Telephone selling skills for call-centre staff
• Managing Telephone Service

Business / Commercial Banking Executive
• Leadership skills for bank executives

Business / Commercial Lending
• Strategic Account Management for Commercial Bankers
• Negotiating Lending Margins and fees
• Business to Business Selling Skills
• Customer service skills for credit officers

Financial services
• Consultative Selling Skills for Financial Services Sales Personnel
• Financial Services Sales Leadership

Internal consulting (marketing, human resources, training, audit)

Consulting service
• Sales Culture Analysis
• Mystery Shopper research
• Sales and Service Activity Management System
• Sales Leadership Structure – Sales Organisation Design
• Sales Executive Recruitment
• Customer Alignment Review
• Sales Performance Management
• High Value Account Review and Action Planning
• Growing Consumer Deposits strategy
• Sales and Service Staff Assessment
• Recruitment and selection
• Performance Management & Appraisal System Design
• Organisation and Job Design
• Career Management
• Organisation and Team Development
• Training Needs Analysis
• Organisation Culture Analysis
• Team Effectiveness Review
• Competency Analysis


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